A product is only as good as its service

During the entire lifetime of the machines and systems, Pallmann supports its customers with an efficient service concept. The result: Increased capacity, less downtime and long-term competitiveness.

Pallmann’s service concept is based on a best possible combination of high-quality and high-performance machines and systems with the associated service and the supply of Pallmann wear parts in “proven quality”.

The Pallmann Service Center offers a wide range of product-related services for the machines. In order to be able to supply these services, we have consequently further developed ourselves from purely being a machine- and system manufacturer to being a supplier for integrated and intelligent service solutions. All of our employees think and act customer-oriented.

The Repair Center: Tailor-made machine service

The robust Pallmann machines work reliably for decades without any complaints. Should something break down or should the machine need reconditioning we offer diverse repair concepts. After an evaluation we work out a detailed repair- and cost concept and also offer you additional modernization possibilities. In the event of damage we react flexibly and quickly in order to minimize expensive downtime. We also offer these services for size reduction machines from other manufacturers.

Our services in case of repair

  • Repair and reconditioning of complete machines and single components in proven Pallmann quality
  • Development of repair concepts and a cost plan
  • Presentation and design of modernization- and optimization possibilities
  • Fast and flexible repair processing
  • Refurbishment of worn machine areas with special wear protection measures

Retrofit

Constant research and development lead to innovative machines and systems for size reduction technology. Pallmann products are continuously further developed and modernized. That does not only apply to the size reduction technology but also to single assemblies and components.

Retrofit Solutions

Wear Parts

Competent contacts are available in our service sales department in order to supply you with high quality spare- and wear parts in proven Pallmann OEM quality. We offer technical and technological advice already with the processing of your inquiry – even on site in your company. Diverse size reduction tasks with specific requirements with regards to wear- and breakage resistance, and high durability ask for individual solutions which we would like to present to you. As the wear parts specialist, our service sales department also offers wear parts for size reduction machines from other manufacturers.

Training

Not only is the quality of our products a guarantor for the successfully production at the customer. The proper handling of the Pallmann size reduction machines and systems and the accurate operation are also important factors. As we are aware of that, we internally offer training and instruction sessions for our products. The future operating personnel will be trained and instructed in the correct handling, the basic maintenance and repair as well as safety-relevant aspects.

Service Team

The Pallmann Service team in the Service Center is the heart of our customer service activities. Experienced specialists give quick and competent advice concerning any questions regarding your size reduction requirement. The service team is your point of contact with reference to assembly, start-up, repair, operator training and maintenance concepts. The possibility to draw on a service team with more than 30 experienced installation and maintenance specialists, allows the Pallmann Service Center to react reliably and as quickly as possible to your demands.

Service Team